Technical documentation, because sometimes you need to RTFM.

I create documentation that adds value through improved experiences for all users. I understand complex technologies, and explain them using clear business logic in accessible formats.

My extensive experience working in Agile and traditional development environments, for large companies and tiny start-ups, means that I can create documentation for highly-technical development users of enterprise-level software, as well as for non-technical business users. I have created developers documentation, detailed help, training, business and marketing documentation.

As a highly-experienced technical writer, I can manage the development, delivery and maintenance of technical information, including technical documentation, training documentation and marketing collateral. I can revise your existing documentation, and create new, purpose-driven guides and materials.

Documentation I have developed includes:

  • Installation guides
  • User guides
  • Administrator guides
  • Reference guides
  • API documentation
  • Release notes
  • Administrative guides
  • Policy manuals
  • Online help
  • Instructional design
  • Training materials
  • Web site content
  • Marketing collateral

I am flexible, reliable, adept at multi-tasking, and work with humour under pressure to deliver high-quality content that provides the information users need.

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